Frequently Asked Questions
Find answers to the most common questions here.
Diamond Information
We source in strict compliance with the Kimberley Process and demand written declarations from our suppliers regarding origin and ethical practices. Whenever credible documentation exists, we share country-of-origin or chain-of-custody details with you. If specific information is unavailable, we say so plainly. Our goal is to provide clear provenance and considered materials, ensuring every stone’s journey is as honest as its brilliance.
At Everrings, ethics is defined by verification, not just promises. Every centre stone is independently graded (GIA, IGI, HRD, or GCAL) and features a matching laser inscription to guarantee its identity. We combine responsible sourcing with the use of recycled precious metals to ensure your ring supports a legacy of integrity. No hype, no shortcuts—just the technical standards you can verify.
To maintain our focus on meticulous craftsmanship and efficient service, we do not offer pre-setting viewings. However, your peace of mind is always guaranteed. Every Everrings piece comes with a 30-Day Free Return Policy, giving you the freedom to experience the ring’s beauty, weight, and comfort in your own home. If it is not absolutely perfect, you can return or exchange it with ease—giving you the confidence to love what you’re giving.
We believe that informed choices are best made through direct, honest dialogue. Rather than providing generic guides, we encourage you to contact our specialists for a personalized explanation of the key facts—from prong architecture to light performance. Whether you need a better understanding of a specific stone’s journey or the structural integrity of a setting, we are here to share what we know. Our goal is to give you the clarity and confidence to love what you’re giving, without the shortcuts of “numbers on a page.”
Manifacturing Information
Most Everrings pieces are expertly handcrafted to order, a process that typically takes 10 to 14 working days. If you require your jewellery sooner, we offer a selection of designs in stock—look for the “Available Now” label on our product pages. These ready-to-ship pieces are dispatched within 2–4 working days, ensuring you receive a meticulously finished ring without the wait.
Confidence, not just a calculation. We want you to feel certain that you are receiving the best possible value for a engagement ring of exceptional quality. If you find an identical engagement ring —at a lower price from another UK-based retailer, we will strive to match it.
To request a price match, simply share the link or official quote with our team. We believe in clear standards and honest pricing—no hidden hurdles, just the fair value your “forever” deserves.
Yes. We view bespoke design as a collaboration in personal architecture. The process begins with a consultation to define your vision—focusing on prong architecture, light performance, and wearability. From there, we source the perfect stones and refine the technical details to create a piece that is uniquely yours, yet built with the same structural foundation as our core collection.
Personal details should be as permanent as the materials we use. We offer free engraving at checkout for most of our bands, allowing you to add a name, date, or meaningful phrase to your piece. Because our profiles are engineered for longevity, we ensure that your engraving is placed to maintain the structural integrity of the metal.
While our roots and obsession lie with natural and lab-grown diamonds, we can accommodate requests for other precious gemstones. We apply the same rigorous standards for clarity and durability to any gem we source, ensuring it is suitable for daily wear and sits securely within our refined settings.
Yes. In alignment with international standards of purity, every piece of Everrings jewellery is hallmarked to verify its metal content. This serves as a permanent guarantee of quality—providing you with the documented certainty that your recycled gold or platinum meets the highest levels of material integrity.
We primarily utilise 18k gold for its exceptional purity and the rich, lustrous hue that defines high-end jewellery. However, for specific models, we also offer 14k gold to provide a balance of durability and value. Both alloys are selected because they offer the strength required to secure diamonds while ensuring your ring wears beautifully for a lifetime.
We offer restoration services for Everrings pieces to ensure they continue to wear beautifully every day. Whether it is professional cleaning, checking the security of the prongs, or restoring the finish, we treat every restoration with the same meticulous care as the original crafting process.
All white gold is an alloy of pure yellow gold, which naturally retains a subtle warmth. To achieve a crisp, silver-white finish, it is typically plated with rhodium. Over time, as the ring is worn, this plating may thin, revealing the honest, warm tone of the metal beneath. We view this as a natural part of a ring’s journey, and it can be easily restored through professional re-rhodium plating.
A perfect fit is essential for comfort and security. If your ring doesn’t sit exactly as it should, we provide one complimentary resizing within 60 days of purchase. We want you to have the confidence to wear your ring daily, knowing it sits correctly—effortless on the finger and secure at the knuckle.
We ship in discreet, FSC-certified, and recyclable packaging that protects both your ring and its story. Every delivery is fully insured and tracked, requiring a signature upon arrival to ensure a secure chain of custody from our studio to your door. Less waste, more lasting value.
Delivery & Collections
The total time to receive your order includes crafting and transit. Most items are handcrafted within 10–14 working days (or 2–4 days for “Available Now” designs). Once your piece is ready, shipping typically takes 4–5 working days for the EU and approximately 4 working days for the UK. We utilise trusted courier services to ensure a swift and secure chain of custody from our hands to yours.
Yes. We are pleased to provide complimentary insured delivery on all Everrings orders. Regardless of your location, we believe the final stage of your ring’s journey should be as seamless and stress-free as the crafting process itself.
Once your jewellery has been expertly finished and dispatched, you will receive a confirmation email containing a tracking number. This allows you to monitor your parcel’s progress in real-time. Every order is shipped with trusted courier services, ensuring you remain informed until the moment of arrival.
While our standard shipping is already optimised for speed, we prioritise getting your order to you as efficiently as possible. If you have a specific deadline, we recommend choosing from our “Available Now” collection, which bypasses the standard production window and ships within 2–4 working days.
Every Everrings piece arrives with a complete portfolio of provenance. Along with your jewellery, you will receive your order receipt, a professional insurance valuation, and the physical diamond or gemstone certificate. If you have selected a stone with an e-cert, your documentation will be accessible online, providing you with a digital record of its technical specifications.
For security and insurance purposes, we prefer to ship to your billing address. However, we understand that surprises require flexibility. If you need to ship to an alternative address, please contact our team so we can perform the necessary due diligence and verification to ensure your parcel arrives safely and securely.
Because we require a signature upon delivery to guarantee the security of your jewellery, we cannot ship to P.O. Boxes. We only deliver to physical residential or business addresses where a secure hand-off can be verified by our couriers.
While we cannot always guarantee a specific arrival date due to courier schedules, we recommend using the tracking tools provided once your order ships. These services often allow you to manage your delivery preferences, such as choosing a specific window or a local pick-up point, ensuring your parcel is received at a time that suits you
Payment & Pricing
We believe that acquiring a piece of lasting value should be as accessible as it is transparent. Everrings offers flexible payment solutions through Klarna and Affirm, including 0% APR financing options over 3, 12, or 24 months. This allows you to select the term that best fits your needs, ensuring you can secure a piece of meticulous craftsmanshipwithout compromising your financial peace of mind.
No. Transparency is one of our foundational principles. There are absolutely no hidden charges when you shop with us. The price displayed at checkout is the final price you pay, and for customers in the US, UK, EU, or Switzerland, this includes all applicable taxes and import duties. We prefer clear standards and honest relationships over surprise costs, giving you the confidence to love what you’re giving.
Returns, Refunds & Cancellations
We believe that forever deserves the right choice. If your piece isn’t absolutely perfect, you have the freedom to return it for a full refund or an exchange within 30 days of delivery. This guarantee allows you to experience the ring’s beauty, weight, and light performance in the comfort of your own home, ensuring you have the absolute confidence that your selection aligns with your vision.
We aim to make the return process as seamless as our craftsmanship. To initiate a return, exchange, or your complimentary resizing, simply contact our team. We will provide you with a pre-paid, fully insured return label and clear instructions for a secure handover to our courier. This ensures your jewellery remains protected and tracked until it safely reaches our studio.
Once your item has been received and inspected by our specialists to verify its original condition, your refund will be processed immediately. You can expect the funds to reach your original payment method within a maximum of 5 working days. We believe in straightforward conclusions and honest service—no delays, no hurdles.
